Terms of service
Welcome to Mallow Belle. These Terms of Service explain the terms that apply when you visit our website, browse our products or place an order with us.
By accessing or using the Mallow Belle website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Mallow Belle
Mallow Belle is an independent small business offering bookish lifestyle products, including handmade and carefully curated items.
Throughout these Terms, the words “Mallow Belle,” “we,” “us” and “our” refer to Mallow Belle. The words “you” and “your” refer to the person using our website or placing an order.
2. Using Our Website
You agree to use our website only for lawful purposes.
You must not use our website to:
- Break any applicable law or regulation
- Attempt to gain unauthorised access to our website or systems
- Copy or misuse our content
- Interfere with the operation or security of our website
- Provide false or misleading information
- Use our website in a way that could damage Mallow Belle or our customers
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.
3. Our Products
We make every effort to ensure that our product photographs, descriptions, measurements, colours and other information are accurate.
Because some Mallow Belle products are handmade, small variations may occur between individual items. This can include differences in fabric pattern placement, stitching and appearance.
These natural variations are part of the handmade nature of our products and do not necessarily mean that an item is faulty.
Colours may also appear slightly different depending on your device, screen or display settings.
We reserve the right to update product descriptions, discontinue products or change product availability at any time.
4. Orders
When you place an order through our website, you are making an offer to purchase the products in your order.
After placing your order, you will receive an order confirmation. This confirms that we have received your order but does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where, for example:
- A product is unavailable
- There is an obvious pricing or listing error
- We suspect fraudulent or unauthorised activity
- We are unable to fulfil the order for a legitimate reason
If we cancel an order after payment has been taken, you will receive a refund for the amount paid.
Please check your order details carefully before completing your purchase.
5. Prices & Payment
All prices are displayed in GBP (£) unless otherwise stated.
We reserve the right to change product prices at any time. Changes will not affect orders that have already been accepted.
Payment must be completed using one of the payment methods available at checkout.
You agree to provide accurate and complete billing, payment and contact information.
6. Shipping & Delivery
Delivery and processing information will be displayed on our website or at checkout.
Delivery times are estimates and may vary depending on the destination, delivery provider and circumstances outside our reasonable control.
We will make reasonable efforts to dispatch your order within the stated processing period.
If your order is significantly delayed or appears to have been lost, please contact us so that we can assist you.
Nothing in these Terms affects your statutory rights regarding delivery under UK consumer law.
7. Returns & Refunds
Our Returns & Refunds Policy explains how we handle returns, damaged items, faulty products and refunds.
Nothing in these Terms of Service limits or removes any statutory consumer rights that apply to you under UK law.
8. Personalised & Custom Products
If we offer personalised or custom-made products, you are responsible for ensuring that the information you provide to us is accurate.
Please carefully check spelling, names, dates and other personalised information before submitting your order.
Personalised or custom-made products may be excluded from certain cancellation rights where permitted by UK law.
9. Intellectual Property
All content appearing on the Mallow Belle website belongs to Mallow Belle or is used with permission.
This includes, but is not limited to:
- The Mallow Belle name and logo
- Product photographs
- Product designs
- Website text
- Graphics
- Illustrations
- Branding
- Social media content
You may view and use our website for personal, non-commercial purposes.
You must not copy, reproduce, modify, distribute, sell, publish or commercially use our content without our prior written permission.
10. Third-Party Services
Our website may use third-party services to help us operate our business, including payment providers, website hosting services, delivery providers and other service providers.
These services may have their own terms and privacy policies.
We are not responsible for the policies or practices of third-party websites or services that are outside our control.
11. Links to Other Websites
Our website or social media pages may contain links to third-party websites.
These links are provided for convenience only. We do not control or guarantee the content, availability or accuracy of third-party websites.
If you choose to visit a third-party website, you do so at your own discretion.
12. Privacy
Your privacy is important to us.
Personal information collected through our website is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have read our Privacy Policy.
13. Reviews & Customer Content
If you choose to submit a review, photograph, comment or other content relating to Mallow Belle, you confirm that you have the right to share that content.
By submitting content to us, you give Mallow Belle permission to use, reproduce and display that content for purposes connected with our business, including marketing, social media and our website.
We may remove content that we believe is unlawful, offensive, misleading or inappropriate.
14. Errors & Incorrect Information
Occasionally, our website may contain typographical errors, incorrect information or omissions relating to products, prices, availability, promotions, shipping or other information.
We reserve the right to correct errors and update information where necessary.
If an obvious error affects an order, we may contact you before fulfilling the order or cancel the order and provide an appropriate refund where applicable.
15. Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee that it will always be uninterrupted, secure or completely free from errors.
We may temporarily suspend or modify the website for maintenance, updates or other operational reasons.
16. Limitation of Liability
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under UK law.
To the extent permitted by law, Mallow Belle will not be responsible for losses that are indirect or unforeseeable arising from your use of our website.
Nothing in these Terms affects your legal rights as a consumer.
17. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be available on our website. Any changes will apply from the date they are published unless otherwise stated.
Changes will not affect rights relating to orders that have already been accepted.
18. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Where applicable, you will retain any mandatory consumer rights and protections provided by the law of the country in which you live.
19. Severability
If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed or limited to the extent necessary, while the remaining provisions will continue to apply.
20. Entire Agreement
These Terms, together with our other website policies, including our Privacy Policy and Returns & Refunds Policy, form the agreement between you and Mallow Belle regarding your use of our website and purchases.
21. Contact Us
If you have any questions about these Terms of Service, please contact us through the contact details provided on the Mallow Belle website.
Mallow Belle ♡
Made for book lovers, with love.